Terms of Service for Anthem Systems AI
**Effective Date:** January 5, 2026
**Last Updated:** January 5, 2026
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1. Agreement to Terms
By accessing or using the Anthem Systems AI website ("Website") and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or Services.
**Website:** https://anthem-systems-ai.netlify.app
**Service Provider:** Ian Gareth Hadfield (Anthem Systems AI)
**Location:** Cape Town, South Africa
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2. Description of Services
Anthem Systems AI provides:
- Creative Automation Audits (R1,500)
- Working Prototypes (R12,500, 4-week delivery)
- Full Agentic AI Builds (starting from R35,000, 6-8 weeks)
- Monthly Retainer Services (starting from R4,500/month)
- Lead Generation Services
- Free Resources (Quiz, PDF downloads, video content)
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3. Eligibility
You must be:
- At least 18 years old
- Legally capable of entering into binding contracts
- A business owner or authorized representative
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4. Services and Pricing
4.1 Creative Automation Audit
- Price: R1,500 (one-time, no-obligation)
- Deliverables: 60-minute audit, visual bottleneck map, hours/money analysis, custom automation roadmap
- Timeline: Scheduled within availability (limited to 12 per month)
4.2 Working Prototype
- Price: R12,500
- Timeline: 4 weeks
- Deliverables: Custom automation prototype, live system (1-2 workflows), training, 2 weeks support
- Payment Plans: Available upon request
4.3 Full Agentic Build
- Price: Starting from R35,000 (final cost depends on complexity)
- Timeline: 6-8 weeks
- Deliverables: Complete AI automation system, multiple workflows, advanced AI agents, custom dashboards, 30 days support
4.4 Monthly Retainer
- Price: Starting from R4,500/month (tailored to specific needs)
- Services: System maintenance, new automation additions, priority support, monthly strategy calls
4.5 Custom Pricing
Final pricing for Full Agentic Build and Monthly Retainer services depends on:
- Complexity of requirements
- Number of workflows
- Integration needs
- Ongoing support level
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5. Payment Terms
5.1 Payment Methods
- Bank transfer (South African bank accounts)
- Payment via Systeme.io platform
5.2 Payment Schedule
- Audit: Full payment due upon booking
- Prototype: 50% deposit to start, 50% upon delivery
- Full Build: 30% deposit, 40% at midpoint, 30% upon completion
- Retainer: Monthly payment in advance
5.3 Late Payments
Late payments may result in:
- Service suspension
- Late fees (5% per week)
- Termination of services
5.4 Refund Policy
- Audit: No refund after audit is delivered (satisfaction guarantee applies)
- Prototype/Build: Refunds available only if we fail to deliver agreed-upon services
- Retainer: 30-day notice required for cancellation; no refund for current month
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6. Service Delivery and Timelines
6.1 Timelines
- Timelines are estimates and may vary based on complexity
- Delays caused by client (e.g., late feedback, content) extend timelines
- We will notify you of any significant delays
6.2 Client Responsibilities
You agree to:
- Provide timely feedback and information
- Grant necessary access to systems/tools
- Respond to communications within 48 hours
- Review deliverables within agreed timeframes
6.3 Scope Changes
Changes to agreed scope may result in:
- Additional costs
- Extended timelines
- Separate agreements
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7. Intellectual Property
7.1 Ownership
- Your Data: You retain all rights to your business data and content
- Custom Solutions: Upon full payment, you own the delivered automation systems
- Our Tools/Methods: We retain rights to our methodologies, templates, and proprietary tools
7.2 License
We grant you a non-exclusive, non-transferable license to use the delivered automation systems for your business.
7.3 Third-Party Tools
Some solutions may use third-party tools (e.g., Zapier, Systeme.io). You are responsible for compliance with their terms.
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8. Warranties and Disclaimers
8.1 Service Warranty
We warrant that services will be:
- Delivered with reasonable care and skill
- Substantially as described
- Functional as documented
8.2 Disclaimers
**WE PROVIDE SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.**
We do not guarantee:
- Specific business outcomes or ROI
- Uninterrupted or error-free operation
- Compatibility with all future systems
- Time savings (estimates based on industry data)
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9. Limitation of Liability
**TO THE MAXIMUM EXTENT PERMITTED BY LAW:**
We are not liable for:
- Indirect, incidental, or consequential damages
- Lost profits or revenue
- Data loss (you are responsible for backups)
- Third-party service failures
**Our total liability is limited to the amount you paid for the specific service.**
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10. Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of third-party rights
- Your business operations
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11. Confidentiality
11.1 Our Commitment
We will:
- Keep your business information confidential
- Not disclose to third parties (except service providers)
- Use information only for delivering services
11.2 Exceptions
Confidentiality does not apply to:
- Publicly available information
- Information required by law
- Case studies (with your written permission)
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12. Termination
12.1 By You
You may terminate:
- Audit: Not applicable (one-time service)
- Retainer: 30-day written notice
12.2 By Us
We may terminate if you:
- Breach these Terms
- Fail to pay
- Engage in abusive behavior
- Misuse our services
12.3 Effect of Termination
Upon termination:
- Outstanding payments become due immediately
- Access to systems may be suspended
- Completed work remains your property (if paid)
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13. Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of South Africa.
13.2 Dispute Process
1. Informal Resolution: Contact us to resolve disputes amicably
2. Mediation: If unresolved, we agree to mediation
3. Arbitration/Court: Cape Town, South Africa jurisdiction
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14. General Provisions
14.1 Entire Agreement
These Terms constitute the entire agreement between you and Anthem Systems AI.
14.2 Amendments
We may update these Terms. Continued use constitutes acceptance of changes.
14.3 Severability
If any provision is invalid, the remaining provisions remain in effect.
14.4 No Waiver
Failure to enforce any right does not waive that right.
14.5 Assignment
You may not assign these Terms without our consent. We may assign to successors or affiliates.
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15. Contact Information
For questions about these Terms:
**Anthem Systems AI**
**Email:** hello@anthemai.co.za
**Phone:** +27 82 257 8524
**WhatsApp:** +27 82 257 8524
**Location:** Cape Town, South Africa
**Website:** https://anthem-systems-ai.netlify.app
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16. Acceptance
By using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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**Last Updated:** December 28, 2025
**Anthem Systems AI - Automating the boring stuff so Cape Town's creatives can focus on what they love: creating, casting, and conquering.** ๐